📦 Delivery & Transit Damage Policy

We take utmost care in packaging and dispatching every order to ensure safe delivery.

Customer Responsibilities at Delivery:

• The product must be inspected at the time of delivery
• An unboxing video must be recorded at the time of delivery
• The video must clearly show unopened packaging and the full condition of the product

Reporting Timeline:

• Any visible transit damage must be reported within 24 hours of delivery
• Clear photographs and unboxing video proof must be shared
• Claims reported after 24 hours from delivery may not be accepted

Damage Handling & Resolution:

In case of verified transit damage:

• Repair support will be provided for the affected part(s)
• Replacement of damaged components may be arranged where feasible
• On-site repair or local carpenter assistance may be provided depending on the situation

Full product replacement or reverse pickup will not be applicable unless approved after internal inspection and assessment.

Custom-Made & Made-to-Order Furniture:

• Custom-made and made-to-order furniture is non-returnable and non-replaceable once delivered and accepted
• Reverse logistics of heavy furniture involves significant transportation handling risk and cost
• In exceptional cases where return is approved after internal inspection, transportation and handling charges may apply